SOLUCIONADA: My Moto z2 Force needs help. people can't hear me unless my speaker p - Motorola Moto Z2 Play

My Moto z2 Force needs help. people can't hear me unless my speaker p

Moto z2 Force

What can be the cause of the problem that I can hear the caller but they can't hear me unless my speaker phone is turned on.

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This question was migrated from https://meta.ifixit.com/Answers.

22 de jan de 2018 por iRobot

we had this on a moto 6g play, same thing,

read somewhere about 4g n 3g ,

go in your network setting change to 3g or other.

25 de jun de 2018 por rogerdc20

Where can I buy a microphone?

23 de ago de 2019 por Michael Killoy

Postado: 23 de jan de 2018

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Hi,

Since you can be heard when using the speakerphone option, there is either a problem with the phone's microphone or perhaps the phone's voice inlet hole (found on the bottom edge of the phone) may be blocked with dust or lint.

To check if it is the latter, use a strong light and a magnifying glass to see whether the voice inlet hole appears to be obstructed.

If it is (or if you can't be sure), use a vacuum cleaner using short sharp bursts to see if this clears the obstruction.

DO NOT use a probe to try and clear it as you may damage the microphone which is directly behind the hole.

If you still can't be heard on a call after doing this then the problem is with the microphone. It is either faulty or has come loose from the systemboard.

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Thank you so much. I would have never thought that to be it. It worked!!!!

23 de jan de 2018 por Shelia Huff

Hi,

You're welcome.

Glad that you got it fixed OK.

Enjoy

23 de jan de 2018 por jayeff

Thank you, I had the same issue with my phone, And this worked perfectly.