Lançado em 16 de setembro de 2016. Modelo 1660, 1778 Disponível como GSM ou CDMA / 32, 128 ou 256 GB / Ouro Rosa, Dourado, Prateado, Preto Mattte e Preto Brilhoso.

880 Perguntas Ver todas

Random Reboots even when Idle & screen turned off, panic-full in logs.

Hello,

I have an iPhone 7 currently on 10.3.3.

I have encountered 4 random reboots to date, the first happened about two months ago, the phone was laying on my desk when suddenly screen turned on and rebooted.

Second time was two weeks ago when I woke up and found it requiring by passcode because of a restart.

Third time and fourth time was yesterday and today respectively, one when I was holding the phone and I was on the homescreen, and the other the phone was laying down my desk with screen off.

In the Analytics there is a panic-full log for each restart, so it's clearly a kernel panic. I can't interpret the kernel panic log and I wish someone here may be able to understand it and points out where may the error be.

It is worth mentioning that the phone performance, temperature, and battery life is perfectly normal.

I currently have the 3 recent panic logs:

First panic-log: pastebin.com/C9uts03A

Second panic-log: pastebin.com/tNmsbFM4

Third panic-log: pastebin.com/SsKegDLb

TL;DR

-Phone randomly rebooted four times to date even when I'm not using it and screen turned off, panic full logs found in logs, I'm trying to figure out from the logs what maybe wrong with the phone.

Respondido! View the answer Também tenho esse problema

Esta é uma boa pergunta?

Pontuação 0

Comentários:

I cannot personally tell you why the kernel panics are occurring, but is there a reason you just haven't upgraded to ios 11 via iTunes? That will probably solve your issues, or I would just backup your data and do a factory reset.

por

I don't want to upgrade to iOS 11 as much as possible, iOS 11 is half-baked imo and introduces more hassles that it solves. I can't see why would iOS 10 be the problem ? iPhone 7(s) have been shipping with iOS 10 for an entire year and it should be stable. I've done a full data reset today and I'll monitor if kernel panics occur again. I might upgrade to 11 if it happened again as a last solution before sending it to another country to repair or replace it under warranty.

por

Adicionar um comentário
Spread Fixmas Cheer
Get $12 off your purchase of $50 or more with code FIXMAS12
Spread Fixmas Cheer
Get $12 off your purchase of $50 or more with code FIXMAS12

3 Soluções

Solução escolhida

Personally, I agree that iOS 11 is half baked and I wouldn't update just because you "should". While it's only a small minority of users who have had issues, I would wait a while still before upgrading.

Please let us know how the data reset went.

Esta resposta foi útil?

Pontuação 2
Adicionar um comentário
Resposta Mais Útil

Yes the software update should fix it. iOS 11 is not that bad of an update. I have the beta version of iOS 11.2.5 and it’s great. In the beta I do run into some problems but it’s a version that’s hasn’t been officially released yet. The official version has no problems on it at all I have another iPhone that has the official release and it’s perfect. You eventually going to have to update it someday. Maybe take it to the Apple store an have it checked. It may be the battery.

Esta resposta foi útil?

Pontuação 2

Comentários:

Even if not, you can take advantage of the 29 dollar battery replacement

por

Yep that’s a great deal.

por

You seem very sure It's a software issue, iOS 10 should be stable isn't it ? I mean iPhone 7 has been shipping with this OS for a year, I know that iOS 11.2 is far better than 11.0 but I'd rather stay with 10.3.3 for now as much as possible.

I've done a full data reset and I will monitor the phone, if it panicked again I will update to iOS11. I hope it is a software problem because most people on the web said that Apple employees replace the phone whenever they see a kernel panic in the logs.

The thing is I bought this phone from another country, and the country I'm in at the moment doesn't have any Apple Stores, and I've heard that authorized resellers won't replace the phone if it is defective and I'll have to send it abroad.

por

you can always backup your phone then update to 11. if you don't like it, just restore the backup.

por

@captainsnowball that won't work, Apple is no longer signing 10.X. The OP would have to have previously saved his signed IPSW blobs.

por

Mostrar mais 1 comentário

Adicionar um comentário

I have the same problem but 10 times worse, sometimes it’ll spend the whole night or day doing restarts then out of nowhere work for 30 mins then right back to the loop. I tried to update it but the phone keeps turning off

Esta resposta foi útil?

Pontuação 0

Comentários:

so did you manage to resolve it somehow?

I'm having this issue too

por

Adicionar um comentário

Adicionar a sua resposta

sherifabdlnaby será eternamente grato(a).
Visualizar Estatísticas:

Últimas 24 horas: 18

Últimos 7 dias: 177

Últimos 30 dias: 758

Todo: 5,377