computer frozen touch is not working

When I turn on my machine, the message that always comes up and I must press OK to move on will not respond to me pressing it. Nor will anything else. But when I turn the round thing on side manually to adjust the needle I can then use the buttons on the front of the machine just not the ones on the computer.

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Whe was the last time you had your machine professionally serviced?I ask because I have an embroidery machine and it kept seizing up. Finally took it it in for repair. Although I clean the machine under the foot plate and clean the bobbin etc. I had never had it professionally cleaned for FIVE years. To my horror I could not believe the fluff and thread which had worked their way into the insides of the machine. So what I am saying is maybe it just needs a good clean and oiled etc. I was shocked at my machine . That's why it had stopped functioning. There is only so much you can do yourself. :)

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