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The Tengda S5+ is a multi-touch, bar-type smartphone and the latest model in the Tengda S-series.

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My battery won't charge?

I've had my phone for about a year now, and for some reason the battery won't charge when I plug it into the charger?

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Hello Jholmesford,

  • Accessory may not supporting to your device

As you got high capacity (3.2Ah) battery it required original charging accessory to use otherwise it will take long time to get fully charge. When you plug the original charger phone will automatically change the charging mode to rapid charging and phone will be charge around 80% withing 1 hr and 30 Mins. if you don't have original charger you may required to use 5V 2A Charger.

  • USB port

Check whether any sign of damage or corroded in micro USB port. if it is you can clean the port

  • Power source

Check in the setting whether you phone identify the power source, Connect phone to charger Path: Setting - About phone - Status- Battery (Charging should be AC) anyhow it shows as USB there is something wrong with your USB port or Power IC

Hope this answer help you to troubleshoot the fault.

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