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Released in June 2013, the Galaxy Mega is a 6.3" smartphone featuring a 720P display, dual-core processor, and an 8 MP camera.

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touch screen still dosent work

I dropped my phone and cracked my digitizer. Got it replaced and the phone worked fine. Then one day I updated it and ever since then my touch screen no longer works again. Bought another digitizer but still no response.

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Hi Tabita,

I'd try the following steps and test the phone after each step:

1/ Clean the screen connector on the board using a cotton swab dipped in 90%+ isopropyl (rubbing) alcohol.

2/ Reset the phone to factory settings. Hope you have a back-up. It is usually done by pressing and holding home button + power button together until the phone restarts (google it). Then choose cache wipe, then choose reset to factory settings.

3/ Dis-assemble the phone and examine the board using a magnifying glass. Look for anything missing/broken/damaged/part removed. If you see anything, take a picture and upload it here. Or if you don't want to do this step, ask a professional to do it for you.

Let us know what you find out.

Good luck.

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tabitha everette será eternamente grato(a).
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