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Repair and disassembly guides for Samsung DVD players.

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accepts disc but stays on load will not play

Samsung p231 dvd player accepts the disc and the door closes but the indicator window shows loading and will not start playing

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same problem with my dvd player.

por

cannot remove DVD

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Dvd won't play DVDs after using it for my cds(did in the past)'

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Hi John Docherty,

Try cleaning the DVD drive lens with a lens cleaning disc. If this doesn't work you may have to open the player (with the power removed) to gain access to the DVD drive so that you can open it and clean the lens more thoroughly with a Qtip (cotton bud) moistened with isopropyl alcohol. There are videos on You Tube showing you how.

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Same problem as Ernest. I think my VHS/DVD player is just dusty but I can't get the cover off!!!!

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I am afraid I am not familiar with the Samsung model in particular so I will give you a few general tips that may get you going.

1- Make sure you hear the spindle motor spinning the disk to an even speed.

If it seems to be speeding up and slowing down you could have a dirty/bad optical pick up assembly.

2-Try with different DVD/ CD to isolate.

Many times it is just the disk is dirty scratched and the player cannot reliably read information from disk.

3-Look for signs of lubricant/dirt on/under the player tray or on disk.

I have had optical drive mechanisms spit lubricant and have left an oily film on the pick up unit causing this.

4-Clean the pick up unit.

Be very careful with this one as some units are mounted on very flimsy suspension/positioning mechanisms that will break if you look at them cross-eyed.

5-Re-seat all the connections inside.

A loose SATA or Data cable may be all that is stopping the information from the disk from getting to the circuit board.

6-Swap the drive with a known good one.

Many set-top DVD players use Laptop or PC sized drives with the same connections. I have fixed a couple of Sony set-top players with drives from broken Sony laptops.

Hope this at least guides you to a possible solution.

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I need to remove DVD but can't

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No DVD or music CD wont play

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I have a DVD/VCR combo device and after it loads I see -rw up top instead of video mode. Disc has been used many times, though. Can this be fixed?

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What if the spindle motor doesn't spin unless I spin it myself??

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Jon,

This sounds like a laser pick up type of issue. What makes the most sense is a bad pressing of the blue-ray and DVD in question. The fact that other DVD/Blu-ray disks work on the player tends to eliminate the player as the issue. You stated the region was correct and the disk is undamaged, also that getting a new copy did not resolve the issue. My suspicions are as follows:

  • The DVD box says it is for the correct region but the disk is not encoded for the region on the box.
  • The polycarbonate material is defective and is filtering the laser light wavelengths and attenuating the signal the pickup is getting to a level that is basically “in the noise” so the device gives up.

My suggestion to find the cause is to try the non-functioning disks in another player or on computer with a DVD drive that is compatible with the disk. (DVD or Blu-ray)

Please note that I have had a computer tell me that the disk is from the wrong region where a set top device just wont play the disk.

One last thing comes to mind.

See if the DVD player has any updates available for it. I had a Sony Blu-ray DVD player awhile back that was very picky on what disks it would play. I found an update setting in the main menu tried it and it resolved the issue.

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Thank you SO much. I had tried 3 versions of the same movie to no avail. Just followed your advice and updated the software on my Sony blue ray player. Success!!! Many thanks again. I would never have thought about doing this.

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Discs will not play , when a new disc is put in

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Hi Tammy,

What is the make and model number of your player?

Does the disc "spin up" when inserted? (check the label when you insert it and see if it is the same place when you take out the disc.)

Have you tried a different disc to see if it works at all?

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Not tried a different disc yet. dvd seems ok one initial spin the all quiet

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im having a samsung e 370 dvd player and what ever i inseert it will load and it display as stop then it wont move or work anuthing

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That might error happens to your DVD contents, the only solution that I know is to rip them from DVD via TuneFab DVD Ripper.

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Mine does the same thing, but only with this one disc. I replaced the disc with an exchanged disc from the store, but even that one doesn't work.

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We have just the same as @katelynnlingle! Player has won't play 2 specific disks, one of them blu-ray and one DVD. Took blu-ray back to shop and replacement is just the same. Both appear to be correct region and undamaged, have used lens-cleaner on player, and has played other disks (including ones bought since) with no issues. What do you think the problem might be?

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I had the same problem and followed advice from Peter above and it worked. Go to the settings on your player and update the software. I had a new dvd that wouldn't play, got a replacement, then a second replacement. All other DVDs worked fine but this one movie wouldnt. Now it does!

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