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Zebra ZP 450 Troubleshooting

Device won't turn on

The printer won't turn on and there are no indicator light on

On/Off switch on back

Before going any farther, make sure the power switch on the back of the device is switched to the on position.

Power cable plugged in

Next, make sure the power cable is securely connected to the back of the device and then into the power outlet.

Bad power cable

If everything is plugged in and switched on, then the power cable may be bad and should be replaced.

Printing on label is light

Pieces of the label may have light printing while others are normal, or the whole label may be faded

Darkness setting needs adjusting

The darkness, or heat setting, might need adjusting in the driver on your computer.

  1. On the General tab of the driver window, click on printing preferences
  2. Expand Device Options and then expand Head Settings
  3. Select Darkness Wizard and click the Settings button
  4. Follow the instructions in resulting window

(Steps from Zebra documentation)

The print head needs to be cleaned

The printer may be dirty and need cleaning. Zebra recommends buying their cleaning pens for such a job and they can be readily found online.

Won't print and the indicator light is red

The top lid is open

If the top lid is open the indicator light turns red. Try giving it a good push down and wait for a click.

Out of paper

If the printer is out of paper then the light will let you know by turning red.

Printer needs calibrating

If you have paper in the printer and the lid is shut, but the light is still red then the printer may not realize there is paper inside. You can calibrate it to the labels inside the printer by going into the driver settings.

  1. On the General tab of the driver window, click on printing preferences
  2. Click the Tools tab
  3. Expand the Tools option and click the Tools… option above Status Polling
  4. Click the Tools button
  5. Click the Calibrate button

(Steps from Zebra documentation)

Paper won't feed

Printer is out of paper

First double check the printer still has paper. If it does, make sure it is securely sitting in the holder.

The top lid is open

Make sure the top is securely latched shut. It takes a good push for it to lock.

Feed button is defective

If you are trying to feed with the feed button, it may be that the button is defective and needs to be replaced. See this guide on completing this repair.

Paper feeder needs replacing

It is possible that something is stopping the paper feeding roller to not move properly. One of the feeding rollers or a motor may need to be replaced.

keep showing Printer is out of paper when there is still lots of paper

spectralabsci88 - Responder

while printing more than 10 labels the print job will stop after about 5 label. all the lights go out, even the back power supply light. I unplug the main A/c power input cord and the printer resets. I am only printing 1 or 2 labels at a time to prevent any power failures. Could this possibly be the power supply going bad?

thomasky78 - Responder

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