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Device won't fully turn on

Reset your device to factory defaults. Take notice that this will revert your device back to when it was first made and shipped to a store. All your data installed after you got the device will be erased.

  1. Make sure the tablet is OFF
  2. Press and hold the Volume Up and Power buttons at the same time
  3. When the Android logo starts to flash, release the buttons

Note that this is general instructions for Android devices. If this does not work please check the manufacturers website on how to reset the device to factory defaults.

Error 101 when downloading Google Play Store apps

Most likely, you need to clear the cache for Google Play Services.

  1. Go to Menu, select Settings
  2. Select Application Manager, scroll down to Google Play Services
  3. Scroll down and select Clear Cache

Screen won't rotate

Your Auto Rotate screen lock is turned on.

  1. Go to Menu, select Settings
  2. Select Display
  3. Check the box next to the Auto Rotate Screen

Cracked screen

Replace your screen.

  1. Gather appropriate tools (spudgers, plastic cards, suction cups, something to heat the glue up ex. hair dryer)
  2. Heat the edges of the screen evenly, and begin to pry the screen off with a spudger. As a section becomes loose, hold it in place with a plastic card.
  3. When the screen is nearly free of the adhesive holding it on, attach the suction cups to the screen and gently lift the screen away from the body of the tablet just enough to see under it.
  4. Make note of all attachments to the screen including the LCD cable. Other connections may include the WiFi antenna. Remove all attachments to the old screen.
  5. Remove protective film from the new screen and apply adhesive strips to the back.
  6. Attach any cables to the back and lightly press the new screen into place.

I reset my tablet and now its blank what can I do?

littlekitteyhometown - Responder

How do I fix it

littlekitteyhometown -

i try to use app center and i get a “ unable to connect to server no peer certificate” message what can i do?

Javier Guadalupe - Responder

Hello I have had my tablet for going on 2 years now and I have not been able to use my device I try to go online an down load Google play because I have no other apps on it I'm able to get Gmail on it but that's it it's connected to WiFi but that still does not help with downloading.

Please explain in a easy way as to how to use my tablet please an thank you.

Victoria Vanderwal - Responder

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