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Computer goes to sleep and doesn't wake up

Your screen won't turn on when you hit buttons on the keyboard or goes to sleep unexpectedly.

Power Supply Unit (PSU) issue

Your monitor or tower might not be receiving adequate power. The PSU may been to be fixed or replaced. See our replacement guide PSU Replacement Guide

Cord or outlet problem

Make sure the cords are plugged into active outlets and are properly attached to the back of your tower as well as your monitor.

Computer won't power on

When you hold down the power button to turn your computer on, nothing happens.

Cord or outlet problem

Make sure all cords are plugged into active outlets and properly attached to your desktop tower.

Possible Power Supply Unit (PSU) issue

If all cords are plugged in properly, hold down the power button and see if the power button lights up. If the button lights up, power is being supplied to the tower. If the button doesn't light up, it isn't receiving any power from the outlet and the PSU is likely the culprit. It may need to be replaced. See our replacement guide PSU Replacement Guide

Issues reading sound or graphics cards

You receive a notification that your card is not properly installed or running and/or you see or hear visual or audio distortions.

Your driver may need to be installed

An update might be necessary to read the sound or graphics card that is currently installed. Make sure your sound or graphics card is compatible with your computer model.

Computer is running slowly

When you try to run programs the computer takes a long time to load or receive information.

Background Programs Running

Try closing programs that you aren't currently using. It will free up memory for your computer to use on the program you want.

Temporary files need deleting

To delete temporary files, click on the Start button and then Run. Type "temp" into the text space and click Enter. When all the files you are running pop up in the window, select any one of them and press Ctrl and A to select all files. Then just press the Delete button and you're good to go!

Corrupted or fragmented hard drive

If your hard drive isn't working optimally, you will need to replace it.

Keyboard and/or mouse are not responsive

Your cursor is not visible or is frozen in place and/or your computer does not respond to pressing keys on the keyboard.

Cord or outlet problem

Make sure cords for both the mouse and keyboard are plugged into the correct usb hub provided on the back of the tower.

Driver Issue

Some keyboards and mice require a specific driver to be installed before they can function. See if it came with an installation CD or check the manufacturer's website to see if this is the case. Make sure you instal all drivers before plugging in your device.

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