Phone will not turn on ¶ 

Battery will not hold charge ¶ 

  • Charger may not be properly placed into the device. Unplug the charger from the phone and reinsert charger into the device.
  • Battery may be knocked out of place. Remove the back panel of the phone and check the battery placement. Adjust the battery as needed.
  • Battery needs to be replaced. See T-Mobile SDA (HTC Tornado) Battery Replacement.

Sound is not coming through the earpiece ¶ 

Phone displays memory error ¶ 

Camera is not working ¶ 

Keypad is unresponsive ¶ 

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