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Sony Ericsson Xperia Active Troubleshooting

Also known as Sony Ericsson ST17i, Sony Ericsson ST17a. Released October 2011.

The phone will not turn on

You have pressed the power button but the phone does not turn on.

Plug phone in to insure you have charge

The battery may just not have enough charge. Make sure to plug in the phone with a known working cable to insure that the battery has enough charge.

Battery may be dead

If you are using a known good charge cable, it’s possible that the battery is dead. You may need to replace the battery.

Faulty power button

The power button may be broken, and need replacement.

Screen not turning on

The screen may be dead. If you’ve tried all of the above, you may need to replace the screen.

Faulty Motherboard

Motherboard is faulty. It will need replacement.

The screen is cracked

There is one or more cracks in the glass of the screen.

Screen Replacement

Your phone’s screen will need to be replaced.

The phone turns off unexpectedly

The phone powers off suddenly and unexpectedly during use.

Plug phone in to ensure you have charge

The battery may just not have enough charge. Make sure to plug in the phone with a known working cable to ensure that the battery has enough charge.

Battery may be dead

If you are using a known functioning charge cable, it’s possible that the battery is dead. You may need to replace the battery.

Faulty power button

The power button may be stuck, and need replacement.

Faulty screen cable

The screen cable may be dislodged or is faulty. If it is firmly seated in the slot, then the cable may need replacement.

Faulty Motherboard

Motherboard is faulty. It will need replacement.

When the user calls, the other side can’t hear the user’s voice clearly

When making or receiving a phone call, your voice is too quiet for the other party to hear.

Microphone may be obstructed

Insure that your microphone does not have obstructions. Clean the microphone hole off with a dry toothbrush or similar.

Microphone faulty

If there are no obstructions, the microphone is likely faulty. Replace the microphone.

The user is unable to hear the other side clearly in a call

When making or receiving a phone call, you cannot hear the other party very well.

Speaker may be obstructed

Insure that your speaker does not have obstructions. Clean the speaker holes off with a dry toothbrush or similar.

Speaker faulty

If there are no obstructions, the speaker is likely faulty. Replace the speaker.

the bluetooth always turning on only

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