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Speaker will not play music from my phone
Speaker will not connect to iPod/phone through the Monster Soundstage app, bluetooth, or WiFi.
Too far from speaker
The iPod/phone might not be close enough to the speaker's sensing range. Bring iPod/phone closer to speaker. Reconnect if the speaker was disconnected from device.
Speaker is on the wrong mode
The speaker might be on WiFi mode when you are trying to connect to Bluetooth or vice versa. Press the “circle” sensor on top of speaker until desired mode of connectivity is selected.
Bluetooth/WiFi is off
The speaker is on the correct mode but your Wifi/Bluetooth may be off. Go into your phone settings to turn on Bluetooth/Wifi setting. Select SOUNDSTAGES1 to connect via Bluetooth.
Touch sensors do not work
Sensors are not responding to touch.
Top of sensors are dirty
The sensors cannot sense your touch through dirt/oil. Clean top of sensors with a slightly damp rag/towel to remove excess oil and dirt that may be blocking your hand and sensors.
Sensors are not sensitive to touch
The sensors may not be able to sense light pressure. Try pressing with more force or for a longer period of time.
Buzzing noise comes from speaker
There is a buzzing or low quality sound when playing music.
Volume is turned down on the speaker/phone
The volume on your phone or speaker may be turned down. Increase the volume on your phone and lower volume on the speaker. Or lower volume on the speaker and increase the volume on your phone. This brings a louder result.
Not all music platforms play through Monster Soundstage app
Monster SoundStage app will not play music unless it is saved to my phone.
External apps using WiFi do not work through Monster SoundStage app
Due to the speaker's difficulties with WiFi connectivity, external music apps that require WiFi may not work. Only music downloaded onto your phone that do not need WiFi will play. If you do not have music saved to your phone, you can play music through external apps (Spotify, Pandora, etc.) through Bluetooth.