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Display won't turn on

Your phone can turn on, however the screen will not display anything.

Faulty display

You will need to replace your display. Follow this link to the Replacement Guide for the Display.

Restart Treasure

For the display to resume normal function, you will need to soft reset the phone. In order to soft reset the phone follow the Battery Replacement Guide to take out and put the same battery back in. Once completed, hold down the power button for 10 seconds and wait for the LG logo to appear. The display should now function as normal. If not, review the other potential issues, in this troubleshooting page, that could be causing the display to not turn on.

The Rear Camera is Not Working

Your rear camera is not functioning correctly when attempting to take pictures or videos.

Bad Rear Camera

You will need to replace the rear camera. Follow this link to the Replacement Guide for the Rear Camera.

The camera app is opened however the screen is black when using the rear camera

You will need to replace the rear camera. Follow this link to the Replacement Guide for the Rear Camera.

The Rear camera is persistently out of focus

You will need to replace the rear camera. Follow this link to the Replacement Guide for the Rear Camera.

No sound when headphones are plugged into the Auxiliary Port

No sound comes out of the headphones while they are plugged into the Auxiliary Port.

Bad auxiliary Port

You will need to replace the Auxiliary port. Follow this link to the Replacement Guide for the Auxiliary Port.

No sound comes out of the Loudspeaker

No sound will come out when trying to use the Loudspeaker.

Bad auxiliary port connection

You can try plugging in and unplugging headphones, if it is still not working you may need to replace the auxiliary port. Follow this link to the Replacement Guide for the Auxiliary Port.

Bad loud speaker

You will need to replace the Loudspeaker. Follow this link to the Replacement Guide for the Loudspeaker.

Update Software

You may need to go into your settings and check for a Software Update.

Factory Data Reset

If you have tried replacing different parts and continue to have issues you may need to do a complete factory data reset. This will clear all of the phones memory and return it to the default factory state. This can be found in Settings under Privacy.

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