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JIAYU F1 Troubleshooting

Released in early 2014, identified by model number F1.

Phone Will Not Turn On

No matter what you do, you can't get your phone to turn on.

Battery Has No Charge

The battery could have no charge. To test the battery, connect your phone to the charger. If the phone does not charge, the battery will need to be replaced. Please see the Battery Replacement Guide.

Defective Battery

Your phone may have a broken display if you can hear sounds or feel vibrations but see no display. If the display is broken, it will need to be replaced.

No Sound From the Speakers

Your phone is on, you're trying to watch a sweet video, but you can't hear any sounds.

Settings Issue

The phone could be on the mute setting. Use the volume buttons located on the top right side of the phone to check the volume, or manually check the volume setting in the phone’s settings application.

Broken or Defective Speakers

The speakers on the phone could be broken and will need to be replaced.

Touchscreen is Frozen

Even after pushing every button over and over, your phone isn't responding.

Reset Phone

Reset your phone by holding the power button located on the top right side of the phone until the phone turns off and restarts.

Charge Phone

An extremely low battery may cause the touchscreen to freeze. Check the battery and connect the phone to the charger for 20 minutes.

Application Does Not Respond or Gives Error Messages

You keep trying to play Candy Crush but it's just not working.

Incompatible Application

That particular application may not be compatible with the phone’s operating system. Check the application store on your phone to find a compatible version of the application.

Corrupt File

The file for the application may be corrupt. Delete the application from the phone and check the application store on your phone to find a different version of the application.

Battery charges slowly

You've got places to be, but your phone is taking forever to charge. What gives?

Port and Connector

Check the battery port on the phone and the charger connector for dirt and/or damage.

Power Source

Try using a wall-charger, as wall-chargers provide a more powerful charge than a computer/USB charger.

Charging Source

Try connecting to different chargers or outlets to see if the charger is defective.

Defective Battery

If you have tried all of the above, the battery could be defective and will need to be replaced. Refer to our Battery Replacement Guide.

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