GoPro Hero Troubleshooting

No matter what you do, you can't get your camera to turn on.

Before you get a new camera, try plugging it in to charge it.

If it still doesn't turn on, the battery could be dead, in which case you should replace it! Click here for our guide on how to replace the battery!

It could be that your circuit board is broken or isn't connected properly, in which case you will need to go in a check it out to see if you need to replace it or just fix it. Here is a guide on how to replace it.

You've plugged it in, but the camera doesn't show any signs of charging

Your charger may have gone bad or one of the connectors may be damaged. Try using/buying a new charger. You can find one here.

If it still doesn't charge, the battery could be dead so you need to replace it! Click here for our guide on how to replace the battery!

It could be that your camera's charging port is broken or dysfunctional. Here is a guide on how to replace the port!

You've inserted an SD card and now you're camera won't turn on

Make sure your SD card is compatible with the GoPro camera. You should be using a microSD card that is up to 32 GB. Here is a link for recommended SD cards

SD cards can sometimes be faulty, preventing the camera to turn on, in which case, you need a new SD card.

For some reason, the SD card isn't going in all the way

Maybe you’re just not pushing it in far enough. Use your fingernail to really get it in there, until it clicks into place. But do be careful, you don't want to break anything.

If it still won’t go in, there may be something blocking it, in which case, you need to clean out the card slot, either using our tools here, or by using just a little compressed air specifically for cleaning electronics.

You're taking photos but the photos aren't going on your SD card

It could be that the camera just can't read the SD card because the SD port is faulty. Here is a guide on how to replace it!

It could be that your circuit board is broken or isn't connected properly, in which case you will need to go in a check it out to see if you need to replace it or just fix it. Here is how!

Every time you go on an adventure, your fun is cut short because your camera dies, no matter how much you charged it

The battery might be old and may not hold the charge for as long, in which case you would need to replace it! Click here for our guide on how to replace the battery!

No matter what buttons you push, your camera isn't responding

Hold down the Power/Mode button for 8 seconds to reset the camera. It saves all of your content and settings and powers off your camera

It could be that your circuit board is broken or isn't connected properly, in which case you will need to go in a check it out to see if you need to replace it or just fix it. Here is how!

Your pictures are perfect except for maybe one section on every one of them

It could be that some particles or water vapor somehow got inside the case, and mucked up the lens. All you have to do is go in and clean it! You can clean it safely with this!

The lens could be scratched, in which case you need to replace it! Click here to find out how!

You can't tell what setting the camera is in because the LCD screen is dysfunctional

It could be that your LCD Screen was just disconnected so before you drop some cash to replace it, you can make sure that the connector is still in place.

The LCD screen could be cracked or completely broken, in which case you can replace it. Click here to find out how! Parts can be found here. Note: The Hero 3 LCD screen is the same as the Hero