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Garmin Drive 60LM Troubleshooting
GPS navigator released in November of 2015, identified with part number 010-01533-07. This troubleshooting page will help you identify issues with your device.
Black or Unresponsive Screen
Your Garmin Drive 60LM has an issue pertaining to the screen.
Damaged screen's resulting from dropping or cracking can cause troubles in the display features. You can replace the screen by following the screen replacement guide here.
Faulty or Damaged Digitizer
LED display under the screen could be damaged. The digitizer could be disconnected from the motherboard, or it could be exposed to liquid. If exposed to liquid, you will need to replace the motherboard. (see ‘Water damage, physical damage’ listed under more complicated issues).
Not Calibrated Correctly
Restart the device and back on, then apply pressure to upper left corner of screen for about 10 seconds. The calibration screen should appear, allowing you to touch several dots to correctly calibrate your device. If device is still having problems, repeat steps above.
Battery Doesn't Hold a Charge
Your Garmin Drive 60LM battery drains quickly.
Your device may not hold a charge for long because your screen brightness is high. Try adjusting the screen brightness to a lower level to save battery.
Long Display Timeout
Your device may not hold a charge for long because the display timeout setting is long. Try adjusting to a shorter timeout so that the device saves battery when not being used.
Your device may not hold a charge for long because the volume settings are high. Try adjusting the volume settings to a minimal level to save battery.
High Temperature Exposure
Your battery may drain quickly or not charge at all because of exposure to high temperatures. Make sure to keep your battery out of the sunlight both during and after use. If the battery is left overheated for too long, you may need to replace the battery.
Faulty Charger or Outlet
Your battery may not charge because of a bad charger or outlet. Try plugging the charger into other outlets. If the battery still does not charge, you may need to replace the fuse inside the charger or the entire charger itself.
Your device may have a bad battery. Make sure that the battery is plugged into a working power source and charger and that the battery is fully charged. If still not working, replace the battery.
Not Alerting User When Losing External Power
Your system is not alerting you when it is losing power and it is shutting down without a warning. This can be solved by charging the device with a USB port inside a house as opposed to in the car.
This could also mean that your device needs a software update. Fully charge your device and back-up the device if desired before updating software. Download and install Garmin Express (which can be found on the Garmin website), connect your device, click “add a device” and follow the prompts to add the device to Garmin Express. Then, click install and follow the prompts to install the software.
Voice Not Working or Making Unrecognizable Sounds
Your Garmin Drive 60LM is making unrecognizable sounds or will not speak at all.
Sometimes the user is not aware that the device is muted. If this is the case, switch the mute setting in the settings menu.
Wrong Language Setting
Your device may be under a wrong language setting. Try changing the language setting in the settings menu.
Strong Electrical or Magnetic Surrounding
You may be in an area with a strong magnetic field, which can interfere with the speaker. Try moving from your current location and see if the issue is resolved.
Operation System Malfunction
Your operation system may not be working properly, leading to a problem with the sound output. If that is the case, the easiest way is to reinstall the operating system.
Motherboard Connection Failure or Damage
Your device may have a connection failure between the motherboard and the speaker. If this is the case, physical adjustment will be required to fix it. You may also try to replace the motherboard entirely. View our replacement guide to learn how to replace the motherboard.
Your device may output unusual sounds or no sounds at all because the speaker itself is damaged. If this is the case, you will need to replace the speaker.
System Will Not Turn On and/or Complicated Internal Issues
Your Garmin Drive 60LM will not turn on and/or there are internal software issues with my device.
Your system is constantly freezing. This means that the system is requiring a soft reset. First, press and hold the power button in the “on” position for 8-10 seconds. Then, power the device on by connecting the device to a power source with a USB or vehicle power cable and hold the power button in the on position for 8-10 seconds. It is recommended to connect the device to a power outlet to allow it time to charge.
System Not Responding or Not Acquiring GPS Signals
Your system is not responding to what you ask it to do, or it is not acquiring signals. This could mean your device is not in a safe temperature, the GPS stimulator is turned off, or the motherboard needs replacement.
Your device may not be responding because it is not in a safe temperature range. Your device should not be left in a high temperature location (such as in direct sunlight in a locked car) or in extreme cold temperatures. If your device will be stored for an extended period of time, it should be stored in a neutral temperature range. Garmin recommends storing your device in a temperature range of 32 to 77 degrees Fahrenheit or 0 to 25 degrees Celsius.
If your device is not acquiring satellite signals, verify that the GPS simulator is turned off. This can be done by going into 'Settings', selecting 'Navigation', selecting 'GPS Simulator' (stops the device from receiving a GPS signal and saves battery power) and turn it off. After doing this, make sure your device has a clear path to the sky and is not in a garage. Remain still for a few minutes.
Water Damage, Physical Damage
Your device has experienced severe water or physical damage. This means the motherboard needs to be replaced and can be done by following the motherboard replacement guide here.
Map Errors, Alerts Not Showing
You are trying to use your GPS but the map keeps reporting errors or failing to show major traffic alerts. The Garmin data is reported by an outside source, so all map information is gathered outside Garmin. There is an error report form in which you can submit errors.
This can also be fixed by going into the navigation settings on your device, ensure that the route preference or calculation mode is set to FasterTime, touch avoidances, select the options you would like to avoid, touch save. You may need to verify that the usage mode is set to automobile.
This can also be fixed by updating the software. Fully charge your device and back-up the device if desired before updating software. Download and install Garmin Express (which can be found on the Garmin website), connect your device, click “add a device” and follow the prompts to add the device to Garmin Express. Then, click install and follow the prompts to install the software.
This can also be fixed by replacing the motherboard, which can be done by following the motherboard replacement guide here.
Calculating Routes Too Slowly
Your device is calculating routes too slowly. This could be because the device has not been in use for a while, it has traveled a far distance without being used or it does not have a clear view of the sky.
This can be solved by updating the software. Fully charge your device and back-up the device if desired before updating software. Download and install Garmin Express (which can be found on the Garmin website), connect your device, click “add a device” and follow the prompts to add the device to Garmin Express. Then, click install and follow the prompts to install the software.