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Blackberry Curve 9300 Troubleshooting

The Blackberry won't turn on

No matter what you do, you cannot get your phone to turn on.

Phone is not on

Before you take apart your phone because you think your phone won't turn on, hold down the power button for no more than 5 seconds. If the phone turns on, then your phone should be functioning properly.

Drained/bad battery

If your phone won't turn on, plug it into the power outlet. Wait approximately 1 hour and try to turn the phone on. If the phone will still not turn on, the battery may be drained and will need to be replaced. This can be done by following the Battery Replacement Guide

The Screen doesn't work but phone is on

You know that the phone is on, but you can't see anything on your screen.

Cracked screen

If you know that your phone screen is cracked, then that is the reason you cannot see anything on the screen. This means you will need to replace your screen which can be done by using the Screen Replacement Guide

Water damage

If your phone screen is not working and your phone has recently had water damage, your backlight may be broken. If this is the problem, submerge your phone in rice for 24 hours to absorb all of the water. If this does not fix the problem, your backlight may need to be replaced.

The Keyboard is broken

Keyboard buttons missing or sticking.

Missing buttons on keyboard

If your keyboard is missing one or more keys, you need to replace the keyboard which you can do by following the Keyboard Replacement Guide

Sticking buttons on keyboard

If one or more buttons on the keyboard are stuck and not working, you need to replace the keyboard which you can do by following the Keyboard Replacement Guide

The Blackberry will not make sound

The Blackberry will not play sounds for phone calls, music, or alarms.

The volume is turned off

If your phone will not play sound, go to your settings and turn the volume all the way up.

Damaged speaker

If your phone will not play sound and the volume is at its maximum, your speaker is damaged and needs to be replaced. How to replace the speaker can be found by following the Speaker Replacement Guide

A new phone

You got a new phone and you need to active it.

New SIM card

If you got a new phone and you need to insert your old SIM card into your new phone, do so by following the SIM Replacement Guide

My TEXT Messages Icon just disappeared on startup?

How do I get it back?

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