Alcatel Pop 4 Plus Troubleshooting

The image on the screen is not how it looked when you bought the phone.

Delete unused or outdated Apps.

Try backing up some your photos to a Cloud service or another storage device and delete pictures and videos from your phone to clear up some space.

Sometimes you just need more memory. Try swapping your SD card for one with a larger storage capacity. Make sure you back up your old data first. See how to replace your Micro SD Card.

When using your Alcatel Pop 4 Plus to play audio through external speakers, the audio is not clear or heard.

Make sure your volume is turned all the way up by pressing the volume buttons on the right side of the phone and make sure the application you're using is not set to mute.

When sound is not heard, it could be that the Alcatel Pop 4 Plus's Bluetooth has been connected to a different speaker. Try turning off the phone's Bluetooth, then try to play the audio again.

The external speakers for the Alcatel Pop 4 Plus may not be working correctly due to there being too much build up covering it. Try cleaning around the speaker.

If you have tried turning up the volume, setting the Alcatel Pop 4 Plus on ring, and confirmed different headphones work, the speakers may be damaged and will need to be replaced.

Can’t hear any audio though headphones when plugged into the audio jack.

Make sure your volume is turned all the way up by pressing the volume buttons on the right side of the phone and make sure the application you're using is not set to mute.

When sound is not heard, it could be that the Alcatel Pop 4 Plus's Bluetooth has been connected to a different speaker. Try turning off the phone's Bluetooth, then try to play the audio again.

A reason could be that the headphones are the problem. Try using another set of headphones to plug into your Alcatel Pop 4 Plus to make sure the phone is causing the problem.

If you have tried turning up the volume, setting the Alcatel Pop 4 Plus on ring, and made sure the problem isn’t the headphones and can get sound through the speakers, then it may be a damaged audio jack causing the problem and a replacement will be needed.

The phone is not charging despite being plugged in.

Try resetting the phone to see if this solves the problem. To reset the phone, turn the phone off and then press and hold the Volume Up + Power button simultaneously for a couple of seconds. Release all buttons as soon as the Alcatel logo pops up on the screen.

Double check that both ends of the charger are plugged in properly. Also check the connections do not look dirty. If they are dirty then make sure everything is unplugged and clean the connects with a dry cloth or try using a can of dust remover.

Sometimes the cable or its connections have gone bad. Try using a new cable.

It is possible that the fault is with the charger. It is usually possible to try charging another device with the same charger to see if this is the problem. If it is not working, then try using a new charger.

If the battery charges up quickly and then it runs out of power quickly then it is likely that the battery has gone bad and you should try replacing the battery. If the battery is not charging at all it also likely that the battery needs to be replaced.

The screen randomly freezes and then the phone is locked up.

Try to reset the phone, sometimes this can fix the problem. To reset the phone, turn the phone off and then press and hold the Volume Up + Power button simultaneously for a couple of seconds. Release all buttons as soon as the Alcatel logo pops up on the screen.

If the phone seems to be in good condition with no damage to the batteries or screen and it doesn’t turn on or the screen keeps freezing and then locks up, then most likely the motherboard needs to be checked and consequently replaced. See how to replace the motherboard here.

Images taken from the camera have become distorted and unusable.

Check to see if the lens is dirty. Try cleaning it with some lens cleaner and a microfiber cloth.

If the lens has too many scratches it can severely affect your image quality. If they can’t be wiped off, then the camera may need to be replaced. See how to replace the Camera.

Sometimes the camera can just go bad either from dirt and dust or from receiving too much sun light. If the rest of the phone seems to be in good working order but the camera is just not working, then the camera may need to be replaced. See how to replace the Camera.