I commented on this question on the thread re: replacing the band but question is this is more relevant to my issue. The thin band that covers the charge port and the activation button fell off in 2 pieces when I was removing it from the charger. I contacted Fitbit and was told there are no repair options and since it was 2 months out of the year limited warranty all they could do was offer me a 25% discount on a new fitbit. I have a Charge HR that is in working order as far as the actual unit is concerned but it is now junk. I cannot charge mine so it simply died. My dashboard can't find it so it's completely unusable. I am furious and will never buy a fitbit product again.