ELECTRIC DELIVERY VEHICLE

Operating Guide (Draft)

RIVIAN

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Contents

Introduction ..... 5
Symbols Used in This Guide ..... 5
Exterior ..... 6
Interior ..... 9
Access and Climate ..... 14
Opening and Closing Doors ..... 14
Climate Controls ..... 23
Cabin Compartments ..... 25
Safety and Security ..... 27
Lights ..... 27
Wipers ..... 32
Seating ..... 34
Security System ..... 43
Phone and Audio ..... 47
Phone ..... 47
Wi-Fi ..... 48
Audio ..... 50
Device Charging ..... 50
Alexa Voice Assistant ..... 51
Driving ..... 53
Status Indicators ..... 53
Select a Gear ..... 54
Regenerative Braking ..... 56
Rollaway Protection (Auto Hold or Park) ..... 56
Drive Controls ..... 58
Navigation and Amazon Delivery App Sync ..... 60
Range Restriction and Fleet Data ..... 61
Driver+ ..... 62
Charging ..... 67
Charge a Van ..... 67
Charge a Fleet ..... 73
Low Battery ..... 73

Maximize Range .....74
Battery Life .....75
Cargo Area .....76
Load Limits and Weight Ratings .....76
Cargo Shelves and Area .....76
Cargo Area Ventilation .....83
Emergency and Roadside .....84
SOS Button .....84
Emergency Equipment .....84
Safety Sounds .....86
Tow the Van .....86
Manually Release the Charge Plug .....87
Reporting Safety Defects .....87
Emergency Stop .....88
Service and Maintenance .....89
Windshield Washer Fluid .....89
Clean Exterior and Interior .....92
Tires .....96
Jump Start 12 V Batteries .....102
Maintenance Schedule .....103
Schedule Mobile Repair .....104
Legal and Reference .....105
Legal .....105
Event Data Recorder .....107
Privacy and User Data .....108
Quality Control .....108
Customer Service .....109

Access and Climate

OPENING AND CLOSING DOORS

DOORS

STAY SAFE AROUND DOORS

Balance

• When you enter or exit the driver's seat, use the step and hold the grab handle. With your other hand, hold the seat or another part of the van.

• When you get in or out of the van from the curbside or rollup door, touch three secure places. This may improve balance to help avoid a fall or injury.

CAUTION

Stay Clear

• Check that the van is in P (Park) before you exit or enter the van.

Keep your body and clothing clear of all doors as you get in and out. You can injure yourself if a door closes or catches on any part of you or your clothing.

Handles

• Use door handles when you open or close a door to keep clear and avoid an injury.

DRIVER DOOR

To open the driver door from the outside, push the button inside the handle to unlatch the door. Then pull the handle to open it.

To open the driver door from inside the van, push the small button on the arm rest.

You can also pull up the handle to open the door. The handle is at the front of the arm rest.

CURBSIDE DOOR

To open the door, grab the handle and pull to slide it open.

If you open the door fully, the door will latch to stay open until you slide it closed.

To close the door, grab the handle and pull the door until it latches closed.

PARTITION DOOR

This door connects the front cabin to the rear cargo area.

The partition door operates automatically. When you shift to D (Drive), the partition door closes. When you shift to P (Park) and get out of your seat, the partition door opens automatically. When you leave and the van locks, the partition door will close and lock.

ROLLUP DOOR

Open from Outside

To open the rollup door from the outside, push the button above the right rear tail light. Push the door up to open fully.

Open from Inside

To open the rollup door from the cargo area, push the button next to the door on the left. Pull the strap or use the handle to start opening the door. You may need to push the door up to open fully.

Close

To close the rollup door from the outside, grab the strap and pull down.

If it doesn't fully close, grab the door handle and push the door down to fully close.

AUTOMATIC LOCK AND UNLOCK

The key fob automatically locks and unlocks the van. The van can sense when the key fob is near any of the individual doors.