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If your controller has an issue, refer to the Xbox One Wireless Controller Troubleshooting guide.

Common issues

Design flaws

The Model 1697 controller is derived from the Model 1537 controller and shares many common design flaws and problems. Some failures are less common, but as a general rule many failures found on the Model 1537 controller are just as likely to happen on Model 1697 controllers.

These are the most common problems:

  • LB/RB assembly: In the Model 1697 controller, the LB/RB buttons are on a single component. This eases assembly, but the component in Model 1697 controller is thinner and flimsier then the one found in the Model 1708 controller. This cannot be corrected with better parts.
  • LT/RT: The Model 1697 controller carries the flawed design used on the Model 1537 to hold the magnets in place. The stock configuration is held in with double sided tape and heatshrink tubing. This can be corrected so it does not fail again with a good glue and new heatshrink tubing if it has failed. This guide will show you how to apply this repair and prevent the magnets from coming loose in the future, but should only be done when it is necessary.
  • Analog stick failures: While this is less common on this controller, this problem still comes up from time to time. This is a age based fault but can be accelerated by gamer abuse. Replacing the analog sticks or secondary board will usually fix this. Do this in pairs to mitigate future breakdowns.

Other then these common problems, the Model 1697 is more reliable then the Model 1537 controller it replaces.

Background and Identification

The Xbox One Wireless Controller Model 1697 can be quickly identified by the presence of a 3.5mm headphone jack integrated into the controller. The controller can also be identified by the label in the battery compartment.


Shared features between models 1537 and 1697:

  • The Start and Back buttons found on the 360 controller have been replaced with the Menu and View buttons, respectively.
  • The triggers on the Xbox One controller have been mounted with individual rumble motors to enhance the gaming experience.
  • The Xbox button now glows white when the controller is switched on.
  • The standard color of the controller is black. Although most controllers are black, Microsoft has released limited edition controllers with different color schemes.
  • The X, Y, B, and A buttons are the only colored parts of the controller.
  • The controller also features a micro-USB cable at the top of the controller to enable charging while plugged into the console. It can also be used to connect the controller to a PC.

Features that have changed include:

  • Model 1697 controllers feature an integrated 3.5mm headphone jack (software controlled). Compatibility is limited to the CTIA/AHJ standard.
    • Users with headsets that do not use this standard still need the headset adapter.

PC Compatibility

This controller is a very popular choice for PC gaming, since this controller works with more PC games natively since Xinput support is far more common. While this controller is compatible with most games, it does not support DirectInput.

Custom mapping

Note: Windows 10 is required to use this feature.

Custom mapping can be used with this controller in the Xbox Accessories application, but cannot be copied to the controller. The maps must be copied from your PC in order to use them.

While custom mapping is Windows 10 exclusive, the controller uses the default map in Windows 7/8.x operating systems.

PC Connection Options (7/8.x/10)

Model 1697 does not support Bluetooth. For this controller, you will need to use the following:

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