Why is my screen frozen and how do I fix it?

Question

BlackBerry Key2

The BlackBerry Key2 (stylised as BlackBerry KEY²) is a touchscreen-based Android smartphone with a portrait-oriented, fixed (not sliding) integrated hardware keyboard. The Key2 LE is produced by TCL Corporation under the BlackBerry Mobile brand name and is available in 3 colours. Includes models BBF100-1 (EU, Africa, AU); BBF100-2 (Canada, US, LATAM); BBF100-6 (ME, APAC, India); BBF100-4 (China).

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Mike @mike51098

Rep: 1

Postado: 12 de out de 2025

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Why is my screen frozen and how do I fix it?

I pressed an image in social media to download it. A 'thumbnail' of the image appeared in the centre of the screen and stayed there.

At the same time, the touchscreen stopped responding. None of the icons (including the 'phone icon) work and I am unable to switch off the phone or reboot it.

I can't make calls and don't know whether I can answer them when received.

PLEASE HELP!!!!

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It's okay - PANIC OVER!

I looked up how to 'hard restart' the phone. When it rebooted the image was gone and the screen works again.

If anybody knows why it happened in the first place, I would be interested in hearing it so that I don't do it again.

Thanks for your time. Sorry if I wasted it.

12 de out de 2025 por Mike

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It's okay - PANIC OVER!

I looked up how to 'hard restart' the phone. When it rebooted the image was gone and the screen works again.

If anybody knows why it happened in the first place, I would be interested in hearing it so that I don't do it again.

Thanks for your time. Sorry if I wasted it. — Mike

BlackBerry Key2

Why is my screen frozen and how do I fix it?

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