It turns on but the heating element doesn't work

I can turn it on and off but the metal part that creates the steam is not working

Update (02/16/25)

HMW-450. Honeywell quick steam.

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Hi @gab47583

Have you tried pressing the rest button on the device, you never said whether you did or not?

If not, then make sure that the tank is full before pressing the button

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