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I have the Acer spin c713-2w Chromebook and the screen is black. It does turn on if I connect it to an external monitor so that's good. Everything else is fine except screen. I think it might be the cable for the LCD that's routed through the hinge. How do I get to that cable or how do I get the cable from the hinge?
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Have you downloaded and read the Service Manual yet?
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I didn't even think about the service manual. I'm so happy. I'm nervous about messing around inside but the manual has good pictures with step by step instructions. This is exactly what I needed to have on hand for my Chromebook. Thanks for your help and wish me luck!
Hi @stiurg
That's alright. Remember slowly, slowly, step by step. Good luck!
It's been a few months since I posted regarding my Acer Chromebook and the black screen problem. I finally got around to try and solve the issue. I thought for sure it was the LCD cable so I ordered it and installed it and still a black screen! Oh my goodness. Now what? I guess it's either the screen itself or the mother board. Since I'm able to see the desktop when connected to an external monitor and use my laptop I'm thinking that the motherboard is NOT the problem. I'm going to take it to someone who can help and hopefully fix because I'm tired of guessing and wasting my time (and the community's time). If anyone has any suggestions or comments to add I would love to hear them. Thanks to one and all for your help.
@stiurg Your motherboard is 100% good if an external monitor works.
It may be the backlight for the screen. Shine a torch/flashlight on it and see if you can vaguely see any. Yes? Then replace the screen.
I have put a possible source for a replacement screen.
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