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A 14.0" small form factor laptop designed for better security, manageability and reliability. Built with a versatile design and essential business features.

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Why is my laptop screen on but so dim I can barely see it?

Just finished a long road trip across country and unfortunately left my laptop in my backpack in the back of the pickup truck lying down. Went over a lot of big bumps and bad roads and when I took it out to turn it on, it powered on ok but the screen wasn't displaying correctly. When I looked closer, I could see that the screen was on but so faint and dim I could barely see it. Tried adjusting the brightness but it was already at max and made no difference. There is no visible cracks or damage to the screen or the rest of the laptop. The laptop was a refurbished one purchased on Amazon maybe a year ago and have had no issues since then.

Is this an instance where possibly a connection to the backlight has come loose due to the jostling and bumps on the ride, or is there possibly damage to the screen itself that may mean a full replacement?

Just trying to gauge what I'm dealing with before I start opening it up. Thanks in advance for any answers.

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Per description, it sounds the inverter may have died for your screen.

The tell is usually everything seeming to work normally besides only being able to see the image on your screen if you hold a bright light, like a flashlight or your phone camera light, up near the LCD.

It doesn't appear that IFixIt has a guide for that specific model, but it looks like this might help a bit:

https://www.youtube.com/watch?v=UzdRtQB3...


I think in the video he doesn't make a point of or show himself disconnecting the battery, but I always do so before disconnecting any cables or trying to remove any components for both safety me, and especially the rest of the machine.

Goodluck and let me know how it goes!

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TwistedMickey será eternamente grato(a).
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