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The Galaxy Watch Active2 is a smartwatch from Samsung Electronics. Its model number is SM-R825, SM-R830, or SM-R835 and was released in August 2019. Repair your Samsung Galaxy Watch Active2 with these guides.

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back disc wont stay on

The disc on the back will not stay on

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Hi Traci, I assume you are not referring to the complete back cover (which is fixed with four screws) but to the smaller lid in the middle of the back cover, which is glued?

Even though my Active 2 was only one year old, I had the same issue. I googled a bit and found out it is a common problem - though Samsung usually seems to deny it and claims this was caused by contact with water (funny as this watch is sold as water-resistant). So even as this should be covered by warranty, they refuse to repair it for free. As for myself, I decided not to get upset about this but instead just order a new self-adhesive gasket from an online shop (cost is approx. € 6,- with shipping already included). Once I received the spare part, I cleaned the watch and the lid from the old glue. Then, I first pressed the spare part concentrically on the lid, removed the green protective film and pressed the lid into the back cover.

If you’re not too awkward, I would recommend the same to you. It’s not difficult, but of course you have to be careful not to destroy anything inside the watch. So of course, I can’t take any responsibility and if you try to repair it, you do this at your own risk. Good luck!

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Hi Michael,

Could you please share the link you got the replacement from as I need one but the only ones I can find are shipping from the US and super expensive! I'm UK based.

Thankyou ?

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I’m sure you can maybe snapp the backing back on, or examine it if it has any screws to re-screw in. If you’ve already tried this, try taking it to a local watch specialist.

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Traci será eternamente grato(a).
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