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Repair and disassembly information for the Samsung Galaxy Note20 Ultra 5G Android smartphone. Released in August of 2020.

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Blue box stuck on main screen can't access anything else on my phone?

I have a blue box in the middle of my phones screen and it won't go away, I also can't go to any of my apps or other pages and I can't access my phones main screen or restart or turn off my phone. I tried editing a picture and it said to hold the back button and some other button but I'm not familiar with the other button it's referring too! Please help me remove this feature and get access back to my phone!

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Hi ,

Press and hold down the power button and the volume down button at the same time.

Tap on Power Off when the option appears.

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yes thank you so much . it was driving me crazy .. what i would like to know now is how in the world did it get there . ??? thanks again !!!!

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I'm having the same problem except for when I hit the volume and power button it pulls up the options that let me power my phone off I tapped to power my phone off and it moves that option to the center of the screen for me to TAP again only at that point is under the blue box and I can't tap anything that's under the blue box what do I do

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Also mines an s21 I would search for how to fix this problem but my access to my phone and it's apps are limited I was lucky enough to pull up this page and now I can't close it out if I wanted to

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@kindbuddy

Try pressing the side key and the volume UP key at the same time to disable the Universal switch setting. The side key is the one below the volume key

If no good and you can access the phone go to Settings > Accessibility → Interaction and dexterity → Universal switch and disable it there.

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Shanna Hunter será eternamente grato(a).
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