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Face ID not working

Face ID is Not available. “You can setup Face ID after when iPhone cools down” - error I get when try to open or setup new . Went to Apple and they offered me 1:1 replacement for 900 SGD. Any solution ? How to fix this ?

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Hi - were you able to fix the problem? I seem to be experiencing the same. ¯ Natalie

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If you are operating the phone under “unacceptable” temperatures (https://support.apple.com/en-us/HT201678). According to the link it is also possible that this is because the phone has been charged, and that this has caused the temperature to rise a lot. Try letting the phone cool down if this is the case.

If this didn’t work or if the phone was cold already, it might be a sensor issue, which I don’t think is possible to easily fix.

Did Apple tell you what was wrong exactly or did they just give you the quote?

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Thanks Nicolas .

No the phone is cool . No issues at all. Apple said there is a issue with Facial recognition module and informed me to go for 1:1 replacement for 900SGD. No repair option provided . Phone is just 18 months old .

Suggestion from Internet users : Stop the location service , Disable the bluetooth and Mobile data , restart . Then i was able to setup the face recognition BUT it worked only once and then the Error was back .

Worse case now : With this issue , slowly my battery started to drain very very fast [ but battery health is 85% ] and touch sensitivity faded . Again the Apple support [went for the 3rd time ] just pushed me saying , because of the facial scanner module issue you will get other issues . Being a user of IPhone 4/5/6/8/xsmax this issue had made me to re-think to buy future apple products now.

Sorry for my letting out my frustration. Being a Trillion dollar company ,they are providing no help to consumers.

Any suggestion to solve or any repair possible ? for this issue .

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Same thing happening with me but my phone removed the true tone option too.I just wanted to turn dark mode on and I saw that true tone wasn't there.It's got removed on its own because I haven't done any screen replacement.

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Dear Rajesh,

My iPhone XR too faces the same issue after exactly 18 months of usage. Looks like facial recognition module gets faulty in lot of XR/XS models. Sadly, they haven’t acknowledged it yet and it won’t. Clueless :(

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Same here. Iphone 11 pro. After 18mos. Have the same issue. Help!

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Same for me Xs Max after 18 months , the problem has showed up and no solution from Apple

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same for me XS Max after 18 months and Apple gave no solution but get a new one.

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Same here iphone 11pro . After 13 month. No solutions. Just asking to pay 500£ for the new one.

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Same here . Face ID is not functioning (iphone XSmas). Saying IPhone needs to cool down but my phone is not hot. Tried rebooting and updated to the latest version, same thing . And my battery seems to drain faster , my battery health is on 82% . Please help me out

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Hello, I know the answer for this message, One time when I fixed true Delphi in the XS max I got the same message and problem is inside Face ID, in same place where is location true Delphi you got a sensor of temperature hi name is NTC thermistor if is faulty then system read 99 degrees and you got this information when you try to set Face ID, your phone no need be hot, no worries this part much from most different face is models IPhone but you need have skill level to fix this problem.

I hope my answer is very helpful

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