Ring Door Bell Pro - button not ringing

I have a ring pro that is 3 months old. Everything works except when someone presses the button nothing happens. I have disconnected the ring pro and put a normal door bell button on to test the inside chime. Inside chime works perfectly. I put the ring pro back on and pair it up with the WIFI, push the button, nothing happens. Video works great and I get all motion alerts. Is it possible the button is stuck? I have tried taking it off line and adding it again. I’ve tried factory reset. Nothing changes.

At night, the ring pro shows a solid white circle with three red dots below.