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Released October 26, 2018. Models A1984, A2105, A2106, A2108. Available as GSM or CDMA / eSIM, nano-SIM or dual-SIM / 64, 128, or 256 GB / Black, White, Blue, Yellow, Coral, or Red. (Pronounced "iPhone 10 R.")

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Face ID sensor pushing on the back of screen and breaking it

Hello all,

I work at a repair shop and we had an iPhone XR come back with a breakage on the LCD from the inside. Upon inspecting I saw that the Face ID unit, that is not screwed in for whatever reason, was slightly out of place, causing it to press on the back of the screen and making it break. After pushing the sensor back into place and carefully checking that it was still in the correct position before closing the phone, we gave it back to the customer. It is now two days later and the customer is here again with the same problem.

Has anyone had this same issue or can offer any solutions?

Thank you,


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Figured it out. The sensor had come loose from one of the small brackets that hold it in on the right side by the dot projector, causing the sensor to be more loose and elevated more. My technician who originally serviced the phone said that he did not touch the sensor at all, perhaps it became dislodged during the fall that broke the screen? Solved this three screens later… I wish they had just screwed it in like everything else on the phone.

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If you’ve solved the problem please mark it as answered, take care :)

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