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Repair and service information for Western Digital Elements external storage drives.

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Works normally connected to USB 2.0 port, not even detected to a 3.0

This disk drive is 6 years old and has always worked in 3.0 mode but for some months I have noticed that it is not even detected when it is connected to a 3.0 (SS) type port. Instead it normally works at the speed expected for protocol 2.0, when it is at a USB 2.0 port. Why? Has something been irreparably damaged? I tried to format it but it didn't help.

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Bro OMG. WHAT A SIMPLE FIX. EVERYONE NEEDS TO TRY THIS IF THEY HAVE AN ELEMENT.

ALL I DID was attach a usb extendo cable to the WD 1tb usb3 cable. So to my pc it looks like I'm plugging in a usb2 and ALL THE SUDDEN It WORKS PERFECTLY AGAIN WOOT

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Try another cable for the portable hard drive. Most likely the cable has worn out. If not the hard drive would need to be replaced.

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I just tried it but it doesn't work. I will continue to use it in 2.0 mode. Thanks anyway

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Are you sure the issue is the drive Vs the system? Try a different port and/or system.

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Bro OMG. WHAT A SIMPLE FIX. EVERYONE NEEDS TO TRY THIS IF THEY HAVE AN ELEMENT.

ALL I DID was attach a usb extendo cable to the WD 1tb usb3 cable. So to my pc it looks like I'm plugging in a usb2 and ALL THE SUDDEN It WORKS PERFECTLY AGAIN WOOT

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Sorry was extremely hype I was all set to call the drive dead...

So very simply...

Take your WD elements portable HD. Plug in the Cable that comes with it with the funky angled port. The other end of the port is a blue tipped USB, aka USB3

Now attach a USB extension cable, Female on one end, male to plug into pc

now plug the extender cable into the PC and VOILA! MY DRIVE IS ALIVE

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