Hello,
My phone screen is unresponsive and when I try to open messages app, it opens another app. Please let me know what is the problem, is it with phone LCD or motherboard?
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It’s either your device has acquired some damage to any of the display components or could also be that some of your apps have crashed and eventually caused your device to become unresponsive.
Below is a list of possible solutions and recommended workarounds you can refer to when troubleshooting a problem on slow touchscreen response or frozen screen with your iPhone 8 Plus.
Method 1: Restart or force restart.
Method 2: Check and manage display settings.
Method 3: Manage internal memory.
Method 4: Factory reset/master reset.
If the problem started after putting in some third-party casing or screen protectors on your iPhone, then try to remove them and see how your touchscreen works without these accessories.
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