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The first generation Asus Zenbook, released in 2011.

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Why won’t my Asus UX31E laptop charge?

My laptop was having trouble charging for a brief period. I would have to bend and twist the charger to get the laptop to charge. Unsurprisingly, this caused physical damage to my ac adapter (charger). I was prompted to believe that it was a faulty charger. bought a aftermarket charger that fit and used that until I came across the same issue. Believing that maybe because it was aftermarket, and not genuine replica or genuine ac adapter I purchased a genuine ac adapter only to come across the same issue. To charge the laptop I had to bend and twist the wire into the port at the right angles while applying torque. This continued until I ran across the final issue.

Unfortunately now the laptop doesn’t charge at all. The port seems to be damaged. I brought it to Best Buy yo to see if they would be able to fix the charger port. They said the best course of action is to remove the ssd and get a new laptop. I have removed the SSD and have taken a look into the hardware myself. I am wondering if I may be able to resolve this issue on my own.

Any answers, guidance, prompts, or suggestions are welcome, and appreciated.

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These are photos of the hardware. There doesn’t seem to be anything visually wrong with it. Don’t know what to do exactly.


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Hi @elvioso

Well, when you connect the genuine adapter to the laptop, does it detect that there is power supplied to it?

If NO, and you have some experience on working on PC

you can try following this,


inspect for any solder cracks or contact breaks.

if power jack is defective, you can consider ordering replacement to change it first.

of course there are other more possibilities why it cannot charge.

  1. Failing Battery
  2. Bad mainboard circuit @ charging section, etc .

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