Why is my Alcatel one touch going randomly to black screen and then to sleep? Of course I turned it off and back on. And ran a virus check. But no luck. And I don't have any new downloads.
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My phone was doing the same thing. Did a search and found something that worked for me. Did a full shutdown (held the button down till phone turned off) and left it off about a minute. Then took battey out for another minute. Put it all back together and have not had a problem. Don't know what caused it and updating everything did not help. Hope it works for you.
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