Headphone jack, power button, volume and mute not working

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iPhone 3GS

Versão renovada do iPhone 3G com velocidades de processamento mais rápidas. O reparo deste dispositivo é semelhante ao do 3G e requer simples chaves de fenda e ferramentas de abertura. Modelo A1303 / 8 GB,16 GB ou 32 GB de capacidade / Parte traseira em plástico preto ou branco.

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Rakesh Mora @rakeshmora

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Postado: 3 de mar de 2011

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Headphone jack, power button, volume and mute not working

Heyy,

I dropped by Iphone 3gs and since then, the power button, head phone jack, mute and volume buttons are not working...But everything is working good. I have been to apple store expecting they might repair it, but their answer was no use to me. I decided to try myself..Can anyone please help me know the problem and how to repair it. Tried to open it but did not understand what to do after opening it.

Thanks

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Cal Hall @calhall

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Postado: 3 de mar de 2011

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All of those things are connected together off of one ribbon cable. The cable may have come unplugged when it fell. To get the iPhone open turn it off, stick a suction cup on the touch screen right above the home button, and pull on that suction cup straight upward. This may require a little bit of force. The touch screen and the LCD should all come up together. There are three ribbon cables connecting the screen assembly to the rest of the phone. Read through Removing Display Assembly to see pictures and instructions on how to do this. Once you've gotten that off you can look at the #5 connector. It should be labeled with a sticker saying "5" with an arrow pointing to a connector. Check to see if that connector has come loose. If it has push it back onto the pins that it sits on and then close the phone back up. Hope this helps. Post a comment to let me know if this fixes it.

iPhone 3GS Headphone Jack Replacement

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iPhone 3GS Headphone Jack Replacement

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iPhone 3GS Display Assembly Replacement

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I've added the headphone jack to your post cal..

Rakesh if you've tried reseating connector 5 and there is no improvement, try replacing the entire ribbon. make sure you buy a ribbon with the volume mute metal connectors attached.. it'll save time and frustration

3 de mar de 2011 por pollytintop

Thanks Call Hall.. It worked..Except my power button isnt working..except that everything is working as usual..I appreciate your help..Saved lot of my time and frustration...

Can you help me figure out the way to repair power button!!

Thank you

4 de mar de 2011 por Rakesh Mora

The power button on the new ribbon that you installed isn't working? I'm not 100% sure on this but there is that metal loop on the physical power button and I think that needs to be up when you put the ribbon cable part in. Let me know what all is going on there. Thanks.

8 de mar de 2011 por Cal Hall

Down! Try loosening the screws rakesh

8 de mar de 2011 por pollytintop

Thanks for that correction pollytintop. I get confused on that one.

9 de mar de 2011 por Cal Hall

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I've added the headphone jack to your post cal..

Rakesh if you've tried reseating connector 5 and there is no improvement, try replacing the entire ribbon. make sure you buy a ribbon with the volume mute metal connectors attached.. it'll save time and frustration — pollytintop
Thanks Call Hall.. It worked..Except my power button isnt working..except that everything is working as usual..I appreciate your help..Saved lot of my time and frustration...

Can you help me figure out the way to repair power button!!

Thank you — Rakesh Mora
The power button on the new ribbon that you installed isn't working? I'm not 100% sure on this but there is that metal loop on the physical power button and I think that needs to be up when you put the ribbon cable part in. Let me know what all is going on there. Thanks. — Cal Hall
Thanks for that correction pollytintop. I get confused on that one. — Cal Hall

Rakesh Mora @rakeshmora Rep: 1 1 · Answer 1 · 2011-03-09T09:30:01-07:00

Rakesh Mora @rakeshmora

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Postado: 9 de mar de 2011

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I did not install a new ribbon, but instead repaired the old one itself. I will try and let you know. l try and let you know. Thanks

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cellphonecity @cellphonec99668 Rep: 1 · Answer 2 · 2011-10-11T17:20:26-07:00

cellphonecity @cellphonec99668

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Postado: 11 de out de 2011

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My answer is spam

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Rakesh Mora @rakeshmora Rep: 1 1 · Answer 3 · 2011-10-11T19:02:30-07:00

Rakesh Mora @rakeshmora

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Thank you all for your answers

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iLIKEplace @ilikeplace Rep: 1 1 · Answer 4 · 2011-12-30T14:29:04-07:00

iLIKEplace @ilikeplace

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Postado: 30 de dez de 2011

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FIX POWER BUTTON by pressing hard against the upper right side of the phone. It should work. For a temporary solution, it's ok.

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Timothy Kelly @timothykel27508 Rep: 1 · Answer 5 · 2012-02-06T16:08:49-07:00

Timothy Kelly @timothykel27508

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Postado: 6 de fev de 2012

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Same problem - solution worked great - thank you guys! Was a little bit confused as to what re-seating the ribbon actually meant.

Long story short, but resat 'cable 5' when the phone was on... expect it to vibrate as if you toggled the mute button!

Thanks!

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kkurn @kkurn Rep: 1 · Answer 6 · 2012-04-12T00:48:45-07:00

kkurn @kkurn

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Postado: 12 de abr de 2012

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iLIKEplace thank you for your advice, it works like a treat! My mute/volume buttons were not working earlier. After pressing hard on the upper left/right side, the iphone suddenly vibrates and all buttons are working fine now. Although it might be temporary, at least it saves me the hassle of opening up the iphone. Thanks guys!!!

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G Lee @glee35349 Rep: 1 · Answer 7 · 2012-07-21T14:06:39-07:00

G Lee @glee35349

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Postado: 21 de jul de 2012

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I had the same problem with my wifes 3GS. She dropped her phone and after the drop the volume, mute, power button, and head phone jack did not work. I lifted up the screen to see what I was getting myself into and without havig to disconnect any wires I noticed a connector in the upper left that was undone. After pushing it back into place everything worked again.

Pushing down in the corners did not work for me so I had to open it up.

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Melissa Michaels @melissamichaels Rep: 1 · Answer 8 · 2012-12-08T15:01:41-07:00

My power, mute, and volume buttons recently stopped working on my iPhone 3G, and the volume is stuck at high. I was going to try the solution Cal Hall describes above, but I'm stuck on this part:

"To get the iPhone open turn it off"

How do I turn off the iPhone if the power button is not working? It goes to sleep after 5 minutes because of my Auto-Lock settings, but there is no way for me to power it off completely or reset it since the power button is not functioning.

Is it okay to proceed with the above procedure when the phone is asleep but still technically on?

Thanks in advance!

Melissa :-)

Mitch Rush @mitchrush Rep: 5,6 mil 6 3 4 · Answer 9 · 2012-12-08T15:33:27-07:00

Mitch Rush @mitchrush

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Postado: 8 de dez de 2012

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Yes its OK to proceed but when you are removing the screws that hold the motherboard in the frame be super careful to touch only the screws with the screwdriver otherwise you could short something out and cause damage, also use a plastic pry tool or your finger nail's to unplug ribbon cables for the same reason, the second the motherboard is lifted from the frame you are safe because you will then be disconnected from the battery, good luck

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