Ir para o conteúdo principal

Western Digital My Passport Drive. USB 3.0 Portable External Hard Drive.

72 Perguntas Visualizar todos

Passport diagnostic report "Windows has found errors on this drive"

Worked perfectly last night. Has not been touched, moved, etc. since it was added. Now I see folders as they should be but each one claims to be empty when I try to open it. The drive is rated at 4TB and it currently has 3.1TB of data on it. I thought this was my most secure drive. I must find a way to save this data.

Update (01/18/2018)

I bought it through Amazon. It should be a legit device. It's only a couple of months old.

Responder a esta pergunta Também tenho esse problema

Esta é uma boa pergunta?

Pontuação 2
2 comentários

Hmmm... thats suspicious. who did you buy it from? was it abnormally cheap?

por

Amazon. It's only a couple of months old.

por

Adicionar um comentário

3 respostas

Pergunta mais útil

Run the serial number throug Western Digital RMA.

https://support.wdc.com/warranty/warrant...

You can get a replacement so that you can transfer your data off to a replacement drive before sending back the broken drive.

Esta resposta foi útil?

Pontuação 2
Adicionar um comentário

I have the exact same drive in from a customer with exactly the same issue. I have ordered in an identical drive so I can change the board on it to try to retrieve the data. Will report my results the first of next week.

Esta resposta foi útil?

Pontuação 2
Adicionar um comentário

At this point I would stop using it (powered off) until you can figure out what to do.

  • You might be able to save the drive by using a drive recovery app Data Rescue 5
  • The other is to send it out to a recovery service if the drive is physically damaged (head crash).

Esta resposta foi útil?

Pontuação 1

2 comentários:

I powered off for a few hours and found I can access everything for a few hours before it stops working again. I'm in the process of copying everything to a more reliable WD 4TB external hard drive. It's taking a long time and I don't know how long until this thing becomes a paper weight.

This experience has shaken my confidence in WD products. I thought they were the best but now it turns out this thing is just as much junk as the crappy Toshiba external hard drive I bought a few years ago! Same scenario! Just as I filled that piece of junk with my best data it went belly up.

por

@tromba, I don't think its brand specific. There are posts with seagates as well.

Either way, the best external enclosure are the ones you build yourself. Take a known high quality internal drive like WD Red, Green, or Purple series (designed to be data storage only), and put it in a external enclosure yourself. Not only can you change the enclosure or the drive if one independently breaks down, but you also get 3 or 5 year warranty on the drive itself depending on the model.

por

Adicionar um comentário

Adicionar a sua resposta

Michael Malloy será eternamente grato(a).
Exibir estatísticas:

Últimas 24 horas: 0

Últimos 7 dias: 0

Últimos 30 dias: 1

Duração total: 936