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15" laptop manufactured by Dell at the end of 2016. The laptop is very configurable, uses 7th generation processors and has a grey plastic chassis.

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Why can't I download anything?

I have tried downloading Google Chrome, an anti virus and it just doesn't work. I have windows 10 on another computer so it's not that I don't know how to use it. I do not like Microsoft Edge at all. I got the laptop from Dell on Thursday, December 21, 2017, brand new and nothing seems to work.

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Try using IE11.

It is still in Win 10

Here's where to find it

See if you can get onto a site like then search for anything to prove that the internet connection is working


Can you post an printscreen if any error appears?


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Try downloading the setup to a flash drive from another computer and installing it that through that.

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