I reset my phone and when it starts to turn on it stopped on the name.

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Alcatel One Touch Idol 3

The Alcatel One Touch Idol 3 features a 5.5-inch, 1080 x 1920 display powered by a 1.5 GHz processor. Released in June 2015. Models 6045Y, 6045K, 6045O, 6045I.

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len @leeeen

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Postado: 28 de jun de 2017

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I reset my phone and when it starts to turn on it stopped on the name.

It stopped on the name and refuse to turn off or turn fully on ..I tried to take the battery out.. it turned off. but when I tried to turn it on it made the same things. And I did it like 4 times it still won't working. What should I do???

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Reed Crosby @reedcrosby Rep: 4,3 mil 19 20 22 · Answer 1 · 2017-06-28T06:44:04-07:00

Reed Crosby @reedcrosby

Rep: 4,3 mil

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Postado: 28 de jun de 2017

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It seems to be frozen or in a bootloop. You need to try to put it in recovery mode. Turn the device off, press and hold Volume up key and Power key for about 10 seconds. Release all buttons when you see Android System Recovery. Use volume to highlight an option and power to select. Let me know if that works.

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Alcatel One Touch Idol 3

I reset my phone and when it starts to turn on it stopped on the name.

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