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Repair guides for cell phones branded under the Microsoft Lumia name sold from November 2014 to early 2016. Lumia phones were also sold under the Nokia brand before 2014.

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My phone is black screen

When I put it on the charger it jumps but shows nothing and take it off it's still black and can't hard reset or soft reset cause I have tried it don't know what to do

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Remove the battery and clean the terminals with ip alcohol. While you have the battery out test it with a multi meter . Check your results with the specs on the battery . You may need a new battery. Hope this helps

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What is the meter that you are talking about


@laurenalex A multi meter is a meter used to test voltage and continuity. If you are unfamiliar with it then have someone who is test it for you . how old is the phone and has the battery ever been replaced?


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