Computer randomly shutting down following RAM and Sierra upgrade

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iMac Intel 21.5" EMC 2389

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Aaron Peterson @redbird74

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Postado: 23 de fev de 2017

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Computer randomly shutting down following RAM and Sierra upgrade

I am working on a family member's computer and recently updated it to Sierra and upgraded by swapping two 2 GB RAM modules for 4 GB modules (4 GB up to 12 GB total).

The plan is also to upgrade the HD or swap the CD drive for an SSD to make a Fusion drive. However, after the upgrade, I've been having shutdowns of the machine. It boots fine and loads Sierra. Then it will load a webpage or two and then shutdown. It has also shutdown when trying to copy files to it. I tried to copy the details of the error log, but the computer shut down after copying them and before I could post them.

Any ideas? Is it something with the HD and I should just swap it out? Is it something more fundamental like the motherboard? Any input is greatly appreciated.

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Your systems specs: iMac 21.5" 3.6 GHz i5 (Mid-2010)

23 de fev de 2017 por Dan

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Dan @danj Rep: 479,2 mil Self employed contract worker 35 329 971 · Answer 1 · 2017-02-23T16:29:24-07:00

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Dan @danj

Rep: 479,2 mil

Self employed contract worker

35

329

971

Postado: 23 de fev de 2017

Opções

How about pulling the new RAM and just running the system with the original 4 GB is the system stable?

If the system is stable the memory you bought needs to be checked. If the system is still shutting down then there is a deeper problem. I don't see moving forward here with the upgrading of the HD or adding a SSD until you solve the stability issue.

See if you can run the built-in diagnostics. Does an error message pop up? Is the system shutting down while running diagnostics?

If you suspect the drive is failing see if you can connect this system to a second Mac using Target Disk Mode. If you can connect it up you can use the other Mac to diagnose the drive using Disk Utility.

Let us know what you find out then we can move forward on how to fix and what hardware you'll need for the HD upgrade or adding the SSD.

References:

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Thanks Dan, great advice. I'm going to give those steps a shot tomorrow when I have a chance to look at it.

23 de fev de 2017 por Aaron Peterson

Check the speed and type of the original RAM and see if what you installed is the same. You said you swapped the modules but this machine has 4 slots. Sounds like you added two 4s to the original two 2s, which would give you 12GB.

13 de mar de 2017 por mayer

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