Cyclic Redunancy Error on my Ultra Passport

Question

Western Digital My Passport Ultra

The Western Digital My Passport Ultra is a USB 3.0 portable storage device with capacities from 500 GB up to 5 TB.

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I accidentally dropped the hard drive and now I get a cyclic redundancy error and I am having trouble getting it to repair.

I have critical documents on it that are not backed up.

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wangyueju @wangyueju Rep: 85 2 · Answer 1 · 2016-11-20T22:17:55-07:00

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Rep: 85

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that disk read-head of HDD has broken！you have to find engineer of repair HDD for help！

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