Ir para o conteúdo principal

The Dell Inspiron 15 (N5050) is a mid-sized laptop manufactured by Dell, Inc. that operates on Windows 7. The laptop features include a WLED HD display screen and a max supported memory of 8 GB.

35 Perguntas Visualizar todos

Laptop goes to a black screen after Windows upgrade

I upgraded my Windows and now when I turn on my laptop it reboots to a black screen. Do I need to uninstall or reinstall Windows to get rid of the black screen?

Respondido! Ver a resposta Também tenho esse problema

Esta pergunta é pertinente?

Pontuação 0
Adicionar um comentário

2 respostas

Solução escolhida

Danielle, Here is another couple links that may help you trouble shoot/get rid of black screen after windows upgrade. Check the attached link,instruction and guides. Some of the forums say black screen may be because of graphic card issue. Good luck

I hope this helped you out, if so let me know by pressing the helpful button.

https://support.microsoft.com/en-ca/help...

http://www.tenforums.com/general-support...

Esta resposta foi útil?

Pontuação 2
Adicionar um comentário

Did you upgrade from Windows 7 to Windows 8 or another Windows version? If you upgraded from Windows 7 to Windows 8, you may need to update your system BIOS.

If the black screen is showing up before you've upgraded to Windows 8, you will be able to upgrade your laptop to the latest version of BIOS by downloading the update. If the black screen is showing up after you've upgraded to Windows 8, there will be two options for getting the latest system BIOS. You can refer to this guide for the different fixes: http://www.dell.com/support/article/us/e...

Esta resposta foi útil?

Pontuação 1
Adicionar um comentário

Adicionar a sua resposta

Danielle Montemayor será eternamente grato(a).
Exibir estatísticas:

Últimas 24 horas: 0

Últimos 7 dias: 0

Últimos 30 dias: 9

Duração total: 1,176