Rep: 13
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Hello,
so my Samsung galaxy s4 zoom phone wont turn on at all. It doesnt charge and it does not get recognized by any computer. Ive tried force reboot and nothing works. Do i need a new battery or is there something i can do? Thankful for any advice
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Rep: 538
11
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Hi @scott76, how long have you had the phone for? Batteries do have a finite lifetime of about 2-3 years or 300-500 charge cycles. So, if you've surpassed that lifetime - it's possible that you need a replacement battery.
Did anything in particular happen to damage the phone in anyway? Was it dropped? or perhaps exposed to moisture?
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Ive had it for about a year or two, so it might need a new battery. And no, i have never dropped it before. Thank you!
How do you change that battery? Is there a guide for doing it? Where can I buy the correct battery? What tools do I need?
@scott76 did you get a chance to try a new battery?
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