How can I troubleshoot keys not working

Can you give us your systems serial number so we can correctly identify which model you have. — Dan
Dan. The model number is A1370. The Serial number is C02G59XCDJYD. — Edward Omagbemi

AFAQ ALI @alihomee Rep: 25 1 · Answer 1 · 2016-01-14T07:16:17-07:00

AFAQ ALI @alihomee

Rep: 25

1

Postado: 14 de jan de 2016

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try disconnect keyboard strip and try reconnect it back ...if it is a carbon strip clean it with soft dry stuff

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I"ll give that one a go once I'm back home. Thanks for the suggestion.

15 de jan de 2016 por Edward Omagbemi

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Shmajay @shmajay Rep: 427 6 1 · Answer 2 · 2016-01-14T22:47:57-07:00

Shmajay @shmajay

Rep: 427

6

1

Postado: 14 de jan de 2016

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My preferred way is to load into OSX Apple>System Preferences> Keyboard, check the box "Show Keyboard & Character viewers in menu bar" Click on the new icon and choose Show Keyboard viewer. It'll give you a digital display of the keyboard that will react to each key that you press.

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I did that one and the keys do not react on the keyboard viewer. They react on Bluetooth keyboard but not on the keyboard

15 de jan de 2016 por Edward Omagbemi

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MacBook Air 11" Mid 2011

How can I troubleshoot keys not working

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