keyboard keys diagonal from the "8" "i" "k""," do not work

Question

HP Chromebook 14

Repair guides and troubleshooting for the HP Chromebook, an 14 inch HP-brand laptop computer that runs on the Chrome operating system (OS).

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lhendersonflyfrontier @lhenderson49967

Rep: 109

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Postado: 30 de jul de 2015

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keyboard keys diagonal from the "8" "i" "k""," do not work

about a month ago, these keys "8" "i" "k""," started to every now and then not work. Now none of those keys work. HP chromebook was new as of OCT 2015.

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Goulithum @goulithum

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Sage Electronics

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5

Postado: 17 de ago de 2015

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It sounds like the keys were shorted out or the ribbon could have came loose.

I suggest re-seating or possibly replacing the keyboard.

Here is the instructions to do so. HP Chromebook 14-Q010DX Keyboard and Touchpad Replacement

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TV Room @tvroom Rep: 1 · Answer 1 · 2017-05-16T05:51:10-07:00

TV Room @tvroom

Rep: 1

Postado: 16 de mai de 2017

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9 times out of 10 it is the ribbon that has come loose. 9 screws on the bottom 4 of which are behind the rear gummies.. (foot pegs) I don't know why, but HP decided to put the tape on the ribbon cable to tight and it pulls out very easily.

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