# I replaced my touchscreen and Face ID is not working. I think I may have damaged the earpiece when transferring it to the new touch screen. I read that you cannot replace the earpiece with a new one and still have Face ID and that if you don’t have the original earpiece transferred over you simply cannot have Face ID ever again. It doesn’t sound true at all… but is it? Why would Apple make a product that would have a major feature banned from use forever because the the original piece that controls it has been broken and replaced? That makes ZERO sense to me.