Looking at the troubleshooting flowcharts for both the wide and tele cameras, the only thing that they have in common is that they both are connected using the same cable (and connector SOC 9001) and are on the same module.
They also both use the same IC U9000 and camera clock inductor L5000 though, which are on another pba but other than that they use different components. Although I don't think that IC U9000 is the problem as the ultra wide camera uses it as well.
[image|2968569]
(click on image).
The only other thing I can suggest is to start the phone in [link|https://www.verizon.com/support/knowledge-base-240642/|safe mode] to eliminate the remote possibility that it's a downloaded app that is somehow causing the problem and also perhaps a [link|https://www.verizon.com/support/knowledge-base-236108/|factory data reset] to eliminate corrupted firmware as the problem. ''Take heed of the caution notice'' shown in the reset link if you decide to do the reset.
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If the problem is still there after doing both of the above, then it's a hardware problem. Hopefully it is the module.
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If the problem is still there after doing both of the above, then it's a hardware problem. Hopefully it is the camera module.
Looking at the troubleshooting flowcharts for both the wide and tele cameras, the only thing that they have in common is that they both are connected using the same cable (and connector SOC 9001) and are on the same module.
They also both use the same IC U9000 and camera clock inductor L5000 though, which are on another pba but other than that they use different components. Although I don't think that IC U9000 is the problem as the ultra wide camera uses it as well.
[image|2968569]
(click on image).
-
The only other thing I can suggest is to start the phone in [https://www.verizon.com/support/knowledge-base-240642/|safe mode] to eliminate the remote possibility that it's a downloaded app that is somehow causing the problem and also perhaps a [https://www.verizon.com/support/knowledge-base-236108/|factory data reset] to eliminate corrupted firmware as the problem. ''Take heed of the caution notice'' shown in the reset link if you decide to do the reset.
+
The only other thing I can suggest is to start the phone in [link|https://www.verizon.com/support/knowledge-base-240642/|safe mode] to eliminate the remote possibility that it's a downloaded app that is somehow causing the problem and also perhaps a [link|https://www.verizon.com/support/knowledge-base-236108/|factory data reset] to eliminate corrupted firmware as the problem. ''Take heed of the caution notice'' shown in the reset link if you decide to do the reset.
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If the problem is still there after doing both of the above, then it's a hardware problem
+
If the problem is still there after doing both of the above, then it's a hardware problem. Hopefully it is the module.
Hi @sadinselmani
Hopefully it is the module.
Looking at the troubleshooting flowcharts for both the wide and tele cameras, the only thing that they have in common is that they both are connected using the same cable (and connector SOC 9001) and are on the same module.
They also both use the same IC U9000 and camera clock inductor L5000 though, which are on another pba but other than that they use different components. Although I don't think that IC U9000 is the problem as the ultra wide camera uses it as well.
[image|2968569]
(click on image).
The only other thing I can suggest is to start the phone in [https://www.verizon.com/support/knowledge-base-240642/|safe mode] to eliminate the remote possibility that it's a downloaded app that is somehow causing the problem and also perhaps a [https://www.verizon.com/support/knowledge-base-236108/|factory data reset] to eliminate corrupted firmware as the problem. ''Take heed of the caution notice'' shown in the reset link if you decide to do the reset.
If the problem is still there after doing both of the above, then it's a hardware problem