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Phone won't turn on

After pressing the power button normally, the phone remains powered off.

Hold switch on

Software updates and other installed software can cause changes to the startup routine. The startup software may be slow to start booting up the phone.

Faulty power button

The power button itself may be misaligned or damaged. The button may be reseated or replaced such that a good connection is made.

Drained/bad battery

Try re-seating the battery. If there is no change, connect the charger and attempt to charge. Attempt to power on the phone again. If there is still no change, the battery may be malfunctioning. Seek out a replacement battery.

Bad LCD display

It is possible that it appears nothing is happening because the LCD display is malfunctioning. It may need replaced, but exhaust other options before choosing this solution.

LCD Replacement Guide

Phone swivel is loose

The phone swivel which reveals the keypad is loose or will not stay in place.

Loose swivel screws

Over time, the stress of opening and closing the swivel may work the swivel assembly screws loose. The screws holding the swivel assembly to the phone may need tightening.

Swivel Tightening Guide

Phone swivel is stuck

The phone swivel which reveals the keypad is stuck closed or requires extra force to open.

Foreign object in swivel

Fine debris can lodge itself in the mechanical workings of the phone. Check between the two sections of the phone for objects like sand or lint. These can cause the swivel to stick.

Bad Bearing in swivel

Corrosion from the environment or manufacturing defect can cause the swivel bearing to grind or seize. The bearing in the phone swivel may be damaged and require replacement.

Phone displays a white screen for an extended period

The phone displays a solid white screen after disconnecting the device from a computer via USB cable.

Error in disconnection

The phone may have experienced an error while disconnecting from the computer. Allow at least 30 minutes with the white screen up for the phone software to attempt recovery. If the phone fails to correct itself after at least 30 minutes, the base firmware on the phone may be irrevocably damaged and require factory replacement. Use safe USB disconnection methods ("Safely Remove Hardware" on the taskbar right-click menu) to prevent this issue.

Display is faded

The phone's LCD is almost white with faded colors.

LCD Display is faulty

LCDs sometimes fade over time with extended use or damage, and occasionally a bad LCD may ship from the factory. Regardless of the cause the phone's LCD is malfunctioning and needs to be replaced.

LCD Replacement Guide

Phone shuts off when swiveled open

When the phone is flipped to display the keypad, the phone turns off.

Bad internal connection

The twisted cable connecting the two sections of the phone is flexed every time the swivel is opened and closed. This causes wear and tear over time. The connecting cables between the two halves of the phone may be damaged and require replacement.

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