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The speaker does not turn on

The speaker doesn’t turn on when the power button is pushed.

Bad power source

Before taking the speaker apart, double check to ensure the speaker is plugged in to the wall through the grey cord in the back. Make sure the outlet is functioning by trying different outlets.

The male part of the cord should fit in snug to the female input on the back of the speaker.

If the device is on, a blue ring of light should circle the power button when pushed.

Damaged power cord

If the cord has any visible damage, then you may need to replace the cord.

Bad power input

If the device still does not turn on, it is likely that the DC input on the device has a bad connection.

Try cleaning out the input with a compressed air dust cleaner to remove any dust, dirt, crumbs, etc.

If the device remains dead, try replacing the DC input connection.

Bad motherboard

If the problem persists, you may need to replace the motherboard Motherboard.

No sound plays

When the device is plugged into the speaker, no sound comes out.

Audio device isn’t playing music

Sometimes the sound on the audio device is too low for the speaker to project adequately. Turn the volume all the way up on your device, and using the buttons on the front, turn up the volume on the speaker. Also make sure the audio device is on, playing music, and correctly connected to speakers.

Bad speakers

If there is still no sound, try replacing the Speakers.

Bad auxiliary cord

If there is still no sound, you need to buy a new white ZipConnect unit page

Lights do not work

The lights do not turn on when the device is connected to the speaker.

Light intensity dial off

Make sure the light intensity dial is not off, and turn it to its highest setting.

Bad power source

Ensure that the speaker is plugged in to the wall through the grey power cord. Also double check the outlet is functional by trying other outlets.

Audio device isn’t playing music

The LEDs only flash when music is playing so check to make sure that the audio device is on and playing music.

Bad LED lights

If the LED lights still do not work, try replacing The LED lights.

Unresponsive light intensity dial

The LEDs do not change brightness when you turn the dial.

Bad dial

If the lights are on, but the intensity does not change with dial movement, then you may need to replace The light intensity dial.

Bad motherboard

If the dial still does not change the intensity of the LED’s, you may need to replace the Motherboard.

Subwoofer will not play

The speaker is connected to the subwoofer, but no bass is created.

Bad subwoofer

Make sure the subwoofer functions with other audio devices.

Bad subwoofer cord

If the cord has visible damage, then you may need to replace it.

Bad subwoofer input

If the subwoofer is still not creating bass, try replacing the Sub input.

The female part where the male plugs into. Female part came off and I can't figure out on how to put a new piece in right. Has 3 wires black red and blue. Can you help me out. Don't know what wire goes into what hole.

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