Lenovo 100e Chromebook Gen 4 Troubleshooting

The Chromebook does not turn on when you press the Power key.

1. To verify the charger works, check the power cable for any signs of wear and tear. Considerable damage can affect the charging capability.
2. After plugging in, verify the Chromebook is charging (the light next to the power port will light up). If the light does not appear, plug it into another compatible USB-C device and see if it charges.
3. If the steps above do not work, replace the charger.

1. If the device remains powered off, and you have verified your charger works, the problem may be a faulty battery.
2. Consider leaving the device plugged in for 2 hours to accumulate charge.
3. If the steps above do not work, replace the battery.

The Chromebook's screen does not respond to the keyboard, touchpad, or touch.

1. Perform a hard reset.
   1. Hold down the Refresh key.
   2. Hold down the Power button as well for 10 seconds.
2. Remains frozen and unresponsive.
   1. Hold down the Power button for 30 seconds to force a shutdown.

1. Check for Chrome OS updates to make sure all features and apps are up to date.
   1. Go to settings.
   2. Click About Chrome OS.
   3. Check for updates.
2. Perform a hardware reset.
   1. Turn off the Chromebook.
   2. Hold down the Refresh key.
   3. Press the Power button while continuing to hold down the Refresh key.
3. If these don't work, reseat the LCD/Digitizer ribbon cable.
   1. Power off Chromebook.
   2. Take it apart and find the LCD/Digitizer ribbon cable.
   3. If it is damaged it will need to be replaced.
   4. Otherwise, reconnect it.
4. If all else fails, a Powerwash may be needed to reset the whole system.
   1. Back up any files you wish to keep.
   2. Sign out of the device.
   3. Press the keys Ctrl + Alt + Shift + R together on the login screen.
      1. Alternatively, you can go through Settings > Advanced > Reset Settings > Powerwash.

The Chromebook's keyboard doesn't register input or the keys are sticking in place.

1. Try restarting the Chromebook and make sure your system is up to date.
2. You may need to hard reset the Chromebook hardware. You may lose some files in your Downloads folder, so back up anything you want to save.
   1. Make sure the device is powered off.
   2. Press and hold the Refresh Key, then press the Power Key.
   3. When the Chromebook boots up, release the Refresh Key.
3. If the hardware reset does not work, consider performing a Powerwash. This will reset your Chromebook to factory settings.
   1. Back up any files you wish to save to another storage device.
   2. Make sure you are signed out of your Chromebook.
   3. Press and hold Control + Alt + Shift + R.
   4. Select Restart.
   5. Select Powerwash, then Continue.
4. If the steps above do not work, consider replacing the keyboard module.

1. Make sure the Chromebook is turned off.
2. Try to use compressed air or a soft brush to clean around the sticking key.